Privacy Policy

1. Introduction

Alzab Algharbiyah (الزاب الغربية), headquartered in Dammam, Eastern Province, Kingdom of Saudi Arabia, is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services.

Alzab Algharbiyah has been a trusted leader in MEP (Mechanical, Electrical, Plumbing), civil works, infrastructure, and ELV (Extra Low Voltage) solutions across Saudi Arabia since 1989. As an authorized distributor for OBO Bettermann, Extell, VMR, Barqan, and HansaGreen, we handle sensitive project and client data with the utmost care and professionalism.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website.

2. Data Controller

The data controller responsible for your personal data is:

• Company: Alzab Algharbiyah (الزاب الغربية)
• Address: King Fahad Ibn Abdul Aziz Street, Al Faisaliyah District, An Nuayriyah, Dammam 37482, Eastern Province, Kingdom of Saudi Arabia
• Phone: +966 13 362 7552
• Email: info@alzab.com
• Website: https://www.alzab.com/

3. Information We Collect

3.1 Personal Data

We may collect personally identifiable information that you voluntarily provide when you:

• Fill out a contact form or request a quotation
• Subscribe to our newsletter or marketing communications
• Place an order or inquire about products
• Register for an account on our website
• Communicate with us via phone, email, or WhatsApp

This may include your name, company name, job title, email address, phone number, postal address, and any other information you choose to provide.

3.2 Automatically Collected Data

When you visit the Alzab Algharbiyah website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time of access

3.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.

4. How We Use Your Information

Alzab Algharbiyah uses the information we collect for the following purposes:

• Service Delivery: To process orders, deliver products, and provide installation and maintenance services.
• Communication: To respond to inquiries, provide quotations, and send service-related updates.
• Marketing: To send promotional materials, product updates, and event invitations (with your consent).
• Website Improvement: To analyze usage patterns and improve our website's functionality and user experience.
• Legal Compliance: To comply with Saudi Arabian laws, regulations, and legal processes.
• Safety & Security: To protect our website, systems, and users from fraud, abuse, and security threats.
• Project Execution: To manage and execute MEP, civil works, and infrastructure projects efficiently.

5. Data Sharing & Disclosure

Alzab Algharbiyah does not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., logistics partners, IT service providers, payment processors).
• Brand Partners: With our authorized brand partners (OBO Bettermann, Extell, VMR, Barqan, HansaGreen) as necessary for product warranty, technical support, and order fulfillment.
• Legal Requirements: When required by Saudi Arabian law, regulation, or legal process, or to protect the rights, property, or safety of Alzab Algharbiyah, our users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your data may be transferred to the new entity.

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

6. Data Security

Alzab Algharbiyah implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices
• Secure backup and disaster recovery procedures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

Alzab Algharbiyah retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• The duration of our business relationship with you
• As required by Saudi Arabian legal and regulatory obligations
• For the resolution of disputes and enforcement of agreements
• For warranty and after-sales support purposes

When your personal data is no longer required, we will securely delete or anonymize it.

8. Your Rights

Under applicable Saudi Arabian data protection laws, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request transfer of your data to another party.
• Right to Object: Object to processing of your data for marketing or other purposes.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 14 of this policy.

9. International Data Transfers

As Alzab Algharbiyah works with international brand partners (OBO Bettermann in Germany, Extell, VMR, Barqan, and HansaGreen), your data may be transferred to and processed in countries outside the Kingdom of Saudi Arabia. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

The Alzab Algharbiyah website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including those of our brand partners (OBO Bettermann, Extell, VMR, Barqan, HansaGreen). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. Alzab Algharbiyah is not responsible for the content or privacy practices of third-party websites.

12. Brand Assets & Visual Identity

The Alzab Algharbiyah brand identity — including our logos, trademarks, and visual assets — is protected under Saudi Arabian and international intellectual property laws. The four official Alzab Algharbiyah logo variants displayed on this page are proprietary assets:

All four Alzab Algharbiyah logo variants are proprietary brand assets. Unauthorized use, modification, or distribution is strictly prohibited.

Any images, logos, or visual content from the Alzab Algharbiyah website may not be used, reproduced, or distributed without prior written authorization from Alzab Algharbiyah.

13. Changes to This Policy

Alzab Algharbiyah reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the website after any changes to this Privacy Policy constitutes acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Alzab Algharbiyah:

• Company: Alzab Algharbiyah (الزاب الغربية)
• Address: King Fahad Ibn Abdul Aziz Street, Al Faisaliyah District, An Nuayriyah, Dammam 37482, Eastern Province, Kingdom of Saudi Arabia
• Phone: +966 13 362 7552
• Mobile: +966 56 358 5190
• Fax: +966 13 362 7553
• Email: info@alzab.com
• Website: https://www.alzab.com/
• Business Hours: Sunday – Thursday, 8:00 AM – 5:00 PM (AST)