Warranty & Product Guarantee

1. Warranty Overview

Alzab Algharbiyah (الزاب الغربية) is committed to delivering products that meet the highest standards of quality and reliability. As an authorized distributor for globally recognized brands, each product we supply carries the warranty provided by its respective manufacturer.

Warranty terms and conditions vary by brand and product category. Every brand maintains its own set of warranty guidelines, coverage details, and claim procedures. Alzab Algharbiyah adheres to and upholds these terms in full, working alongside each brand to ensure our customers receive the support they are entitled to.

This policy provides a general overview of how warranties are handled through Alzab Algharbiyah. For the specific terms applicable to any product, please refer to the warranty documentation provided by the respective brand.

2. Brand Partner Warranties

Alzab Algharbiyah distributes products from five major brand partners. Each brand has its own warranty terms, conditions, and coverage policies. Below is a general overview of how we handle warranties for each:

2.1 OBO Bettermann

OBO Bettermann maintains its own warranty terms for cable management, lightning protection, surge protection, underfloor systems, fire protection, and device systems. Alzab Algharbiyah adheres to OBO Bettermann's warranty conditions and will assist customers in processing claims in accordance with the brand's stated policies.

2.2 Extell

Extell provides warranty coverage for its power and IT infrastructure products, including batteries, cables, PDU, racks, and UPS systems. Alzab Algharbiyah works directly with Extell to ensure all warranty claims are handled in line with Extell's terms and conditions.

2.3 VMR

VMR's warranty terms apply to its specialist electrical products, including power towers, floorboxes, and EV charging solutions. Alzab Algharbiyah upholds VMR's warranty commitments and supports customers through the claim process as defined by the brand.

2.4 Barqan

Barqan provides warranty coverage for its civil and electrical systems products. Alzab Algharbiyah adheres to Barqan's warranty guidelines and coordinates with the brand to resolve any warranty-related matters in accordance with their terms.

2.5 HansaGreen

HansaGreen's warranty terms apply to its comprehensive range of lighting solutions. Alzab Algharbiyah upholds HansaGreen's warranty policies and works with the brand to ensure customers receive appropriate support under the terms provided.

3. Our Commitment

Alzab Algharbiyah is fully committed to honoring the warranty terms set by each of our brand partners. Our role as an authorized distributor means we are responsible for:

• Adhering to brand warranty terms — We follow and uphold the warranty conditions established by each manufacturer.
• Facilitating claims — We serve as the liaison between our customers and the brand to ensure smooth processing of warranty claims.
• Transparent communication — We keep customers informed throughout the warranty claim process and relay all relevant information from the brand.
• Fair resolution — We work to ensure that every warranty claim is resolved in accordance with the brand's stated terms and conditions.

Alzab Algharbiyah does not modify, reduce, or alter the warranty terms provided by any brand partner. Our commitment is to ensure that customers receive the full benefit of the warranty coverage as defined by the manufacturer.

4. Filing a Warranty Claim

If you believe a product purchased through Alzab Algharbiyah may be eligible for warranty coverage, please follow these general steps:

1. Contact Alzab Algharbiyah — Reach out to our team by phone, email, or in person at our Dammam office with details about the product and the issue you are experiencing.
2. Provide documentation — Share your proof of purchase and any relevant product information to help us assess the claim.
3. Claim assessment — We will review the claim and coordinate with the relevant brand to determine eligibility under the brand's warranty terms.
4. Brand coordination — Once assessed, we will work with the brand to process the claim in accordance with their warranty policies.
5. Resolution — The resolution will be carried out based on the brand's warranty terms and conditions.

The specific outcome and resolution of any warranty claim will depend on the terms and conditions set by the respective brand. Alzab Algharbiyah will communicate all relevant details to the customer throughout the process.

5. Brand Assets & Visual Identity

The Alzab Algharbiyah brand identity — including our logos, trademarks, and visual assets — is protected under Saudi Arabian and international intellectual property laws. The official Alzab Algharbiyah logo displayed on this page is a proprietary asset:

The Alzab Algharbiyah logo and all brand variants are proprietary assets. Unauthorized use, modification, or distribution is strictly prohibited.

Any images, logos, or visual content from the Alzab Algharbiyah website may not be used, reproduced, or distributed without prior written authorization from Alzab Algharbiyah.

6. Changes to This Policy

Alzab Algharbiyah reserves the right to update or modify this Warranty & Product Guarantee policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Your continued use of the website after any changes to this policy constitutes acceptance of those changes.

7. Contact Us

For any questions, concerns, or to file a warranty claim, please contact Alzab Algharbiyah:

• Company: Alzab Algharbiyah (الزاب الغربية)
• Address: King Fahad Ibn Abdul Aziz Street, Al Faisaliyah District, An Nuayriyah, Dammam 37482, Eastern Province, Kingdom of Saudi Arabia
• Phone: +966 13 362 7552
• Mobile: +966 56 358 5190
• Fax: +966 13 362 7553
• Email: info@alzab.com
• Website: https://www.alzab.com/
• Business Hours: Sunday – Thursday, 8:00 AM – 5:00 PM (AST)